Application for Employment

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An Equal Opportunity Employer*
If you need help in completing this application, please request assistance from Recruiting Specialist via email, aekstrom@thechautauquacenter.org

Download "Application for Employment (3).pdf"

Medical Office Manager-County Wide 

Description: Full-Time 

Purpose: The Office Manager oversees patient flow and the daily operations of the office. This position requires knowledge and experience in all facets of medical business office management. Accurate data entry, attention to detail and customer service skills are required. Ensures office is running smoothly by supervising office staff, hires, terminates, and trains employees, and oversees the billing portion of the office.

Primary responsibilities
  • Hire, terminate, and train staff in a medical office.
  • Supervise secretaries, receptionists.
  • Oversee collections at Registration
  • Schedule appointments.
  • Maintain medical records.
  • Make sure deposits are prepared daily for finance staff.
  • Reconcile account information.
  • Arrange cleaning staff.
  • Arrange for emergency maintenance visits for building.
  • Order office supplies.
  • Delegate responsibilities.
  • Assess employee performance.
  • Perform data entry and processing.
  • Develop and implement office policies and procedures.
  • Formulate objectives and processes.
  • Generate inventory records.
  • Provide educational material for patients
  • Ordering supplies
  • Understanding the financial background of the office
  • Creating procedures for dealing with patients
  • All other duties as assigned

Education and Experience
  • Bachelor's degree or Associate degree in a related field strongly preferred
  • Certified Medical Manager (CMM) or Certified Medical Practice Executive (CMPE) an advantage
  • Some knowledge of accounting, data and administrative processes and principles
  • knowledge of human resource management principles and practices
  • knowledge of medical issues and terminology
  • knowledge of applicable regulations and state and federal laws
  • computer skills including knowledge of relevant software
  • relevant experience

Key Competencies
  • planning and organizing
  • communication skills
  • attention to detail
  • adaptability
  • customer service orientation
  • problem solving
  • judgment
  • decision-making
  • confidentiality
  • integrity
  • stress tolerance

The duties and responsibilities, qualifications, physical conditions and other statements contained herein represent the current general nature of the job described, and are subject to change at any time, with or without notice. This job description does not limit in any way the assignments that may be given to an employee in the job, and employees are expected to perform any and all duties assigned by their supervisor willingly and without reservation.

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Patient Registration Specialist/Certified Application Counselor-Dunkirk

Description: Patient Registration Specialist/Certified Application Counselor

Purpose: The Specialist works effectively as a member of the office team and supports all departments such as medical, behavioral health, dental, billing and medical records, and all other areas to support the mission of the organization. This position gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verification's.

Job Duties:
  • Experience as a Navigator or Certified Application Counselor(CAC) who assists individuals with application through the NYS Marketplace,  preferred.
  • Provide efficient and professional telephone services, transfer calls according to established protocols
  • Participates in daily “planned” discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit.  This meeting is also an opportunity to evaluate goals/discuss other items such as : no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE’s; preventive services
  • Educates the patient as to the date and time of this visit.
  • Performs clerical functions for provider within the sphere of responsibility.
  • Assure the readiness of the work area for each working day, open the building at the designated time and have all designated work activities fully operational at the start of business hours
  • Respect and maintain privacy and dignity of agency patients, ensure patients/TCC guests confidentially at all times
  • Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff
  • Schedule, register and data enter pertinent patient information thoroughly and in accordance with policies and procedures
  • Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale
  • Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily
  • Maintains and builds on the general information and knowledge of available resources for patients within the community
  • Explains and assists individuals/community with new patient paperwork/packets and new patient orientation
  • Creates new medical records and retrieves existing medical records by gathering appropriate record folders and contents; assigning and recording new record numbers; verifying existing record numbers; inputting and recording locations to computer; delivering records.
  • Initiates the medical record by creating and processing the patient care record folder.
  • Corrects and communicates patient records problems according to established procedures
  • Retrieves medical records by following chart-out procedures; documenting reasons chart cannot be retrieved.
  • Maintains record availability by processing charts into the department; using chart mark-off procedures; facilitating chart location activities.
  • Keeps health care providers informed by communicating availability or unavailability of the record.
  • Maintains continuity of work operations by documenting and communicating actions, irregularities, and continuing needs.
  • Performs other duties as assigned
  • Send Office Manager a weekly supply order
  • Maintain working relations and cooperatively with staff and public- Contact patients/specialist with referral or med information per clinical staff instruction
  • Recognize and maintain confidentiality of work materials as appropriate
  • Works independently in the absence of supervision;
  • Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion.
  • Treats others with consideration, courtesy and respect.
  • Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan.
  • Follow TCC’s policies and procedures
  • Participates in the maintenance of a clean and safe environment.
  • Remains calm and continues to work effectively in stressful situations.
  • Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities.
  • Must plan one’s own work such that it is accomplished in the allocated time.
  • Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed.
  • Identify outreach and financial opportunities within the community(ie, school, senior, employer)
  • On Occasion attends/conducts community/TCC events, forums, presentations
  • Adheres to the Smoke Free Environment policy.
  • Performs other duties as assigned

Education/Skills/Qualifications:
  • High School diploma or equivalent
  • Must have computer knowledge, Microsoft Excel and Word
  • Associates Degree from an accredited school is preferred
  • Excellent interpersonal and communication skills
  • One year of work experience in an organization performing duties
  • Computer competency
  • Bilingual in Spanish helpful
  • Correct English usage, grammar, and spelling
  • Basic math skills
  • Operate office equipment.
  • Ability to learn office methods, rules and policies
  • Ability to interact effectively and in a supportive manner with persons of all backgrounds
  • Understand and carry out verbal and written instructions
  • Perform arithmetic calculations
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act(HIPAA)
  • Ability to use sound judgment and independent thinking
  • Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community
  • Valid driver’s license
  • Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace

Understands and willing to support the Mission of The Chautauqua Center is “To deliver comprehensive high quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams”.

The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position.
The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Full-Time Bilingual Medical Assistants-Dunkirk and Jamestown

Purpose: The Medical Assistant, under the supervision of an appropriate licensed professional, helps patients and their families by providing information, services and assistance. This is accomplished by performing administrative duties and handling basic clinical tasks.


Job Duties:
 
  • Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
  • Counsels patients by transmitting physician's orders and questions
  • Schedules appointments, as needed, with specialists by making arrangements; verifying times with patients; preparing charts, pre-admission and consent forms.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
  • Updates job knowledge by participating in educational opportunities; reading professional publications
  • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • All other duties as assigned


Education/Skills/Qualifications:
 
  • High School Diploma, plus two years equivalent experience required
  • Bilingual preferred
  • Proficiency in Microsoft Office
  • Ability to complete data input into the health record
  • Supply management skills
  • Verbal communication skills
  • Strong organization skills
  • Must be a self-motivator
  • Ability to work both as a team  member and independently 

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Dental Assistant - Jamestown & Dunkirk

Description: Full Time Dental Assistant

Purpose: Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.

Location: Jamestown

Job Duties:
  • Prepares treatment room for patient by following prescribed procedures and protocols.
  • Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
  • Provides information to patients and employees by answering questions and requests.
  • Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
  • Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.
  • Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts.
  • Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.
  • Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drug and oxygen supply, and emergency telephone directory.
  • Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Documents dental care services by charting in patient records.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Conserves dental resources by using equipment and supplies as needed to accomplish job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Interprets TCC services and policies to patients and families
  • Assists patients and families in functioning at their optimum level
  • Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
  • Performs other duties as assigned

Education/Skills/Qualifications:
  • High School Graduate, Associates Degree or higher in health field preferred
  • Infection control required
  • Ability to work as part of a team required
  • Current CPR certification
  • One year ambulatory or public health experience is preferred
  • Strong assessment skills preferred
  • Excellent interpersonal and communication skills required
  • Leadership and organizational skills essential
  • Bilingual especially in Spanish is preferred
  • Computer literate preferred
  • Knowledge of medical/dental office practices, procedures and equipment.
  • Knowledge of problem-oriented record keeping
  • Correct English usage, spelling and grammar
  • Knowledge of community resources
  • Ability to work independently in the absence of supervision
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

 

Pediatric Nurse Practitioner-Jamestown/Dunkirk

Type: Full-Time

SUMMARY:
Provide quality and cost effective primary care services to patient population, meeting their diverse health and social needs, under the supervision of a physician.

The Chautauqua Center (TCC) expects all employees to respond and participate to emergency situation per emergency policies and procedures.

DUTIES AND RESPONSIBILITIES:

-Clinical Perform complete examination of patients including children, infants, and adolescents
-Assess and manage acute and chronic conditions and participate in disease registry
-Screen all patients for health maintenance needs, including immunizations
-Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate -Assists in preparation and selection of patient education materials
-Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist
-Helps coordinate efficient flow of patients through the system of care
-Helps monitor status of referrals
-Obtain and review patient histories and develops patient care charts, ensuring completeness and accuracy
-Helps facilitate creation and tracking of patient data, specimens and records P
-Practices safety, environmental, and/or infection control methods -Helps provide triage services and treatment services during disaster, per protocol
-Prescribes appropriate pharmacologic and non-pharmacologic treatment modalities. -
-Monitors the effectiveness of interventions.
-Collaborates with multidisciplinary team members by making appropriate referrals.
-Maintains hospital privileges as designated by TCC
-Shares a call schedule with other providers
-Other duties as assigned by TCC

Administrative:
-Provide trainings on procedures, risk management and emergency care
-Participate in Quality Assurance, peer review and maintain confidentiality
-Participate in quality improvement, chart audits, and process improvement programs both system wide and cluster specific -Participate in cluster specific meetings and administrative task as assigned by Medical Director or CEO Helps in recording of no-show visits and lab results/refills
-Participates or collaborate with marketing and other health education staff on education and patient recruitment health fairs -Maintain current knowledge-base and appropriate licensure -Performs miscellaneous job-related duties as assigned
-Other duties as assigned by TCC

QUALIFICATIONS:        
 
  • Graduate of an Accredited School of Nursing
  • Graduate of an Accredited Nurse Practitioner Program
  • Licensed to work in the state of New York
  • Board Certification
  • CPR certified
  • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Minimum 1 year experience in a pediatric care clinic
  • Legal authorization to work in the United States
  • Bilingual Spanish/English strongly preferred
  • Sensitivity in the provision of services to people of various ethnic, cultural, socioeconomic, education and lifestyle backgrounds
  • Computer literate in a Windows-based environment
  • A valid State Driver’s license with clean records and access to insured automobile

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
 

Pediatrician-Jamestown/Dunkirk

Type: Full-Time

SUMMARY:
Provide medical care to infants, children, teenagers, and young adults for a variety of illnesses, diseases, and injuries, meeting diverse health and social needs.

The Chautauqua Center (TCC) expects all employees to respond and participate to emergency situation per emergency policies and procedures.

DUTIES AND RESPONSIBILITIES:

Clinical Per specialty, perform complete examination of patients including adolescence, children and infants Assess and manage acute and chronic conditions and participate in disease registry Screen all patients for health maintenance needs, including immunizations Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate Assists in preparation and selection of patient education materials Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist Helps coordinate efficient flow of patients through the system of care Helps monitor status of referrals Obtain and review patient histories and develops patient care charts, ensuring completeness and accuracy Helps facilitate creation and tracking of patient data, specimens and records Practices safety, environmental, and/or infection control methods Helps provide triage services and treatment services during disaster, per protocol Maintains hospital privileges as designated by TCC Shares a call schedule with other providers Other duties as assigned by TCC Management Provide a proportionate share of daily supervision and be able to act as mentor to PA/NP and co-sign their charts Provide consultative support, including differential diagnosis to NP, PA, mid-level Providers, triage nurse and other Physicians Participate in proctoring of new hire and newly graduated Providers Other duties as assigned by TCC Administrative Provide trainings on procedures, risk management and emergency care Participate in Quality Assurance, peer review and maintain confidentiality Participate in quality improvement, chart audits, and process improvement programs both system wide and cluster specific Participate in cluster specific meetings and administrative task as assigned by Medical Director or cluster lead Clinicians Helps in recording of no-show visits and lab results/refills Participates or collaborate with marketing and other health education staff on education and patient recruitment health fairs Maintain current knowledge-base and appropriate licensure Performs miscellaneous job-related duties as assigned Other duties as assigned by TCC

QUALIFICATIONS:        
  • Requires BE/BC in Pediatrics and eligibility for New York State medical licensure
  • CPR certified
  • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Minimum 1-year experience in a primary care clinic
  • Legal authorization to work in the United States
  • A valid State Driver’s license with clean records and access to insured automobile
Location: 319 Central Avenue, Dunkirk NY 14048

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Full-Time Nursing Supervisor-Jamestown

Purpose: The Nursing Supervisor is responsible for ensuring successful day-­to­‐day clinical operations and delivery of clinical services across the sites of TCC. The Supervisor will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites.

The Supervisor will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. S/he will oversee the functioning of key systems vital to clinic operations, including: efficient systems for scheduling; management of clinic flow; referral tracking and panel management. The Supervisor will play a central role in the clinic’s goal to achieve and maintain Patient Centered Medical Home (PCMH) recognition and optimizing electronic health records (EHR) and other Health Information Technology. S/he will lead and facilitate key process improvements in patient access measures, clinic flow, population based quality improvement, and patient experience.

Duties and Tasks:

Clinic Administration (40%)
 
  • Responsible for oversight of clinical operations across TCC sites. This includes direct oversight of day-­to­‐day management of medical records, providers, nurses and clinic coordinators, and security areas.
  • In collaboration with the Operations Manager, responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations across all sites for Front Desk and Clinic Coordinator work areas, including:
    • Patient registration
    • Patient Check-­‐out
    • Population Management
    • Referral Tracking and Coordination
  • Monitors and ensures clinical and operational performance goals are maintained across TCC. Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
  • Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
  • Participate and provides leadership in Patient Centered Medical Home team and ensure effective implementation and maintenance of concepts, principles and processes across the Clinic.
  • Facilitate and support process improvement initiatives that enhance Team Based Care and PCMH activities, and improved clinic flow. Maintain efficient patient care work flow through a team approach
  • Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
  • Ensure adherence to TCC policies, procedures, and standards regarding: quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and facility.
  • Serve as Site Manager at assigned location(s), as needed. Monitor and ensure clinical and operational performance standards are maintained at the assigned sites(s). Lead site efforts to achieve established goals for productivity and quality goals, collaborating closely with the CMO. 


Administration (35%)
 
  • Create, analyze and present data and reports as relevant to clinical operations. 
  • Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.
  • Responsible for creating, updating and maintaining policies and procedures related to clinical operations.
  • Responsible for ensuring compliance with rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans.
  • Track and approve operational expenses within budget guidelines.
  • Collaborate with the CEO and other management to develop program and organizational goals and budgets.
  • Provide oversight and leadership for clinical and operational projects.
  • Participate in the formulation of clinic objectives, policies and procedures, working closely with members of the Clinical Management team.
  • Evaluate processes and systems of clinic in accordance with clinic policies and procedures.
  • Collect, organize and summarize data for performance measurement, internal and external reporting and  decision-­‐making.
  • Represent TCC in outside committees and/or collaborations as necessary.
Supervision and Training (25%) 
  • Directly supervises nurses, medical assistants and other staff as assigned.
  • Co-­‐lead monthly QA meetings with the CMO. This includes leading the various plans including risk management, emergency preparedness, corporate compliance and others as assigned.
  • Completes subordinates performance evaluations in a timely manner.
  • Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command through meetings, huddles and other forms of communication.
  • Develop, conduct and ensure compliance for all staff for required training related to clinical operations compliance.
  • Complete other tasks as assigned.
Position Qualifications
 
  • 3-5 years of management or supervisory experience in a healthcare or medical setting.
  • College degree or equivalent work experience.
  • Familiarity with quality and process improvement methodology, such as Lean.
  • Working knowledge of federal and state regulations that impact clinic operations, including HIPAA.
  • Bilingual English/Spanish preferred.
  • Ability to use MS Office programs, including MS Word, Excel and Outlook.
  • Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
  • Effective problem solving and ability to analyze and use data for decision making.
  • Ability to embrace, manage diversity and build and maintain successful teams.
  • Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
  • Excellent verbal and written communication skills.
  • Ability to work flexible and extended hours and travel between sites as needed. 
Reports to: CMO
Location: Dunkirk/Jamestown

 

Full-Time Licensed Practical Nurse- Jamestown and Dunkirk, NY

Purpose: Under RN supervision functions as a member of the nursing team. Responsible and accountable for providing direct and indirect patient care and has assignments in adult medicine, pediatrics, women’s health/prenatal. Performs established outpatient nursing care services and procedures reflective of TCC mission and values.

Job Duties:
  • Prepares patients for examination:
a. Greets patients

b. Reviews symptoms, treatment, and past health/medical history

c. Takes B/P, weight, height, temperature, and other measurements such as peak, flow and/or vitals as appropriate to complete health assessment in clinical area

d. Performs vision, hearing screenings, EKG’s and spirometry if appropriate
 
  • Assists with provision of care that includes treatment, teaching and counseling
  • Assists with patient scheduling and encounter forms
  • Answers and triages telephone calls and callbacks as instructed by registered nurse, physician assistant, nurse practitioner and/or physician
  • Cleans and stocks examination rooms and maintains room cleaning schedule
  • Responsible for set-up, assisting and post-cleaning for special procedures
  • Maintains clinical records and logs for clinical area
  • Responsible for maintaining, inventory of medical, office, supplies for clinical area
  • Files charts, lab reports, patient forms and information in the medical records
  • Requests medical records from other health care provider.
  • Assists with chart flow/medical records in TCC and for other providers
  • Assists with the planning and implementation of programs for patients and families to increase awareness of relevant medical conditions, decrease risk-behaviors, and increase responsibility for self-care
  • Attends and participates in in-service education for staff, quality assurance program, and risk management programs
  • Relieves and substitutes for other staff as needed
  • Assists with recognizing the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them
  • Understands the TCC’s relationship with the community and maintains positive image and relationships
  • Identifies unsafe patient environment and intervenes responsibly.
  • Maintains open communication with the Medical Assistants, Dietitian, Social Worker, Registered Nurses, Medical Director, Nurse Practitioners, and other staff, reporting patient progress, abnormal diagnostic/assessment data, and notable health changes
  • Assists with coordinating care of patient, referring to appropriate community resources and TCC ancillary services when needed
  • Interprets TCC services and policies to patients and families
  • Assists patients and families in functioning at their optimum level
  • Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
  • Performs other duties as assigned
     
Education/Skills/Qualifications:
  • Graduate of an accredited program for practical nursing.
  • Current LPN license or must have taken state boards within 2 months after graduation. If has failed exam, must take the next exam on the first available date.
  • Bilingual Preferred
  • Current CPR certification
  • One year ambulatory or public health experience is preferred
  • Strong assessment skills required.
  • Excellent interpersonal and communication skills required.
  • Leadership and organizational skills essential.
  • Satisfactory completion of medication course.
  • Bilingual especially in Spanish is preferred.
  • Computer literate preferred.
  • Knowledge of medical office practices, procedures and equipment.
  • Knowledge of problem-oriented record keeping
  • Correct English usage, spelling and grammar.
  • Skilled nursing care and follow-up with thorough documentation
  • Knowledge of community resources
  • Ability to work independently in the absence of supervision
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

Full-Time Dental Hygienist-Dunkirk and Jamestown, NY

Purpose: Promotes dental health by completing dental prophylaxis; oral cancer screening and radiographic studies; charting conditions of decay and disease; performing procedures in compliance with the dental practice act.

Job Duties:
  • Prepares treatment room for patient by adhering to prescribed procedures and protocols.
  • Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.
  • Provides information to patients and employees by answering questions and requests.
  • Maintains instrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.
  • Selects materials and equipment for dental hygiene visit by evaluating patient's oral health.
  • Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.
  • Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locate periodontal disease and to assess levels of recession; exposing and developing radiographic studies.
  • Arrests dental decay by applying fluorides and other cavity- preventing agents.
  • Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drugs and oxygen supply, and directory of emergency numbers.
  • Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions; providing reminders of time of next dental hygiene visit.
  • Documents dental hygiene services by recording vital signs and medical and dental histories; charting in patient records.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Ensures operation of dental equipment.
  • Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Conserves dental resources by using equipment and supplies as needed to accomplish job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Education/Skills/Qualifications:
  • Licensed to work in the state of New York as a Dental Hygienist
  • Graduate of an accredited college of Dental Hygiene
  • CPR certified
  • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Minimum 1 year experience in a dental care clinic
  • Excellent interpersonal and communication skills required
  • Leadership and organizational skills essential
  • Bilingual especially in Spanish is preferred
  • Computer literate preferred
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

 Bilingual Care Coordinators-Dunkirk & Jamestown

Type: Full-Time

Purpose: The Care Coordinator will provide coordinated care to patients by developing, monitoring, and evaluating interdisciplinary care.

Job Duties:
Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.
Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers; resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.
Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.
Respects patients by recognizing their rights; maintaining confidentiality.
Maintains quality service by establishing and enforcing organization standards.
Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
Assists all patients through the healthcare system by acting as a patient advocate and navigator.
Participates in Patient Centered Medical Home team meetings and quality improvement initiatives.
Supports patient self-management of disease and behavior modification interventions.
Contributes to team effort by accomplishing related results as needed.
Performs other duties as assigned

Education/Skills/Qualifications:
Bachelor’s Degree in Public Health, Nursing, and Behavioral Sciences preferred.
Bilingual-Spanish Language
Self-disciplined, energetic, passionate, innovative
One year ambulatory or public health experience is preferred
Excellent interpersonal and communication skills required
Leadership and organizational skills essential
Bilingual especially in Spanish is preferred
Computer literate preferred
Demonstrate sound judgment, decision-making and problem-solving skills
Knowledge of medical office practices, procedures and equipment
Knowledge of problem-oriented record keeping
Correct English usage, spelling and grammar
Confidence to communicate and outreach to other community healthcare organizations and personnel
Knowledge of community resources

General Dentist- Jamestown, NY

Purpose: Diagnose and treat problems with a patient’s teeth, gums, and related parts of the mouth. Provide advice and instruction on taking care of teeth and gums and on diet choices that affect oral health.

Job Duties:
  • Remove decay from teeth and fill cavities
  • Repair cracked or fractured teeth and remove teeth
  • Straight teeth to correct bite issues
  • Place sealants or whitening agents on teeth
  • Administer anesthetics to keep patients from feeling pain during procedures
  • Write prescriptions for antibiotics or other medications
  • Examine X-rays of teeth, gums, the jaw and nearby areas for problems
  • Make models and measurements for dental appliances, such as dentures, to fit patients
  • Teach patients about diet, flossing, use of fluoride, and other aspects of dental care
  • Utilize dental equipment efficiently and effectively
  • Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Documents dental care services by charting in patient records.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
  • Performs other duties as assigned

Education/Skills/Qualifications:
  • Licensed to work in the state of New York as a Dentist
  • Graduate of an accredited college of Dental Medicine
  • CPR certified
  • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Minimum 1 year experience in a primary care clinic
  • Legal authorization to work in the United States
  • A valid State Driver’s license with clean records and access to insured automobile
  • Excellent interpersonal and communication skills required
  • Leadership and organizational skills essential
  • Bilingual especially in Spanish is preferred
  • Computer literate preferred
  • Self-motivated and flexible to daily patient schedule and/or clinic needs


The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

 

Family Practice Physician- Either Jamestown, NY or Dunkirk, NY

POSITION:  Physician (Family Practice)

SUMMARY:
Provide quality and cost effective primary care services to patient population, meeting their diverse health and social needs.

The Chautauqua Center (TCC) expects all employees to respond and participate to emergency situation per emergency policies and procedures.

DUTIES AND RESPONSIBILITIES:

Clinical
Per specialty, perform complete examination of patients including adults, children and infants
Assess and manage acute and chronic conditions and participate in disease registry
Screen all patients for health maintenance needs, including immunizations
Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate
Assists in preparation and selection of patient education materials
Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist
Helps coordinate efficient flow of patients through the system of care
Helps monitor status of referrals
Obtain and review patient histories and develops patient care charts, ensuring completeness and accuracy
Helps facilitate creation and tracking of patient data, specimens and records
Practices safety, environmental, and/or infection control methods
Helps provide triage services and treatment services during disaster, per protocol
Maintains hospital privileges as designated by TCC
Shares a call schedule with other providers
Other duties as assigned by TCC
Management
Provide a proportionate share of daily supervision and be able to act as mentor to PA/NP and co-sign their charts
Provide consultative support, including differential diagnosis to NP, PA, mid-level Providers, triage nurse and other Physicians
Participate in proctoring of new hire and newly graduated Providers
Other duties as assigned by TCC
Administrative
Provide trainings on procedures, risk management and emergency care
Participate in Quality Assurance, peer review and maintain confidentiality
Participate in quality improvement, chart audits, and process improvement programs both system wide and cluster specific
Participate in cluster specific meetings and administrative task as assigned by Medical Director or cluster lead Clinicians
Helps in recording of no-show visits and lab results/refills
Participates or collaborate with marketing and other health education staff on education and patient recruitment health fairs
Maintain current knowledge-base and appropriate licensure
Performs miscellaneous job-related duties as assigned
Other duties as assigned by TCC

QUALIFICATIONS:      

Licensed to work in the state of New York as a Medical Doctor
Board Certification
CPR certified
Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
Minimum 1 year experience in a primary care clinic
Legal authorization to work in the United States
A valid State Driver’s license with clean records and access to insured automobile

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
 

Behavioral Health Clinician-LMSW, LCSW or LCSW-R
Dunkirk, NY

He/she shall have primary responsibility for coordinating all psychosocial community services under the general direction of the Behavioral Health Supervisor. In accordance with policies, procedures and protocols established by TCC standards of practice and licensing and certificate and other regulatory agencies requirements. Responsible for implementing community educational programs, assessing problems and determining appropriate types and methods of treatment, and implementing intervention methodologies; acts as Program Consultant to staff members with or without professional training; functions in such areas as counseling, protective services, and family services.

Job Duties:
• Assist in the assessment, planning, arranging, and implementing of psychosocial programs.
• Responsible for the content of education and counseling programs for both individual patients or groups of patients and serves as liaison to community, individuals and groups as appropriate.
• Counsel patients and interpret to professional and lay groups the special psychosocial needs of patients by identifying psychosocial disorders.
• Conduct surveys and studies relating to psychosocial status and patterns of population groups as directed.
• Provide individual, couples, family and group psychotherapy for persons with mental health and substance abuse disorders.
• Participate in multi-disciplinary treatment team meetings.
• Conduct in house laboratory testing and analysis for routine drug and alcohol assessment (urinalysis and breathalyzer).
• Review and evaluate recent psychosocial health research and interpret it to professionals and patients.
• Perform short term counseling and crisis intervention as necessary.
• Assist in the implementation of community and social programs as a professional counselor in accordance with NHSI grants/contracts with federal, state, and local agencies and mandates of service requirements with those grants/contracts.
• Conduct report writing on a quarterly basis or as needed.
• Prepare psychosocial educational materials as needed or required.
• Coordinate with clinical, health education, community health and other staff members in the provision of services to patients. Provide referrals for services needed.
• Coordinate with other organizational entities involved in psychosocial and mental health services.
• Use tests, measurements, and measurement scale for general and specific assessments as well as objective patient criteria in the provision of services and evaluation procedures.
• Provide in-service presentations to staff as needed or required.
• Provide community service information as an outreach worker as required.
• Conduct health related educational presentations to both adults and teens in school and clinical settings.
• Assume other responsibilities as directed.

Qualifications, Education, and Experience:
• Masters degree in Social Work, Counseling, Psychology, or an acceptable related field required
• Experience in an ambulatory health center preferred.
• Required NYS registration and license to practice.
• Self-starter, capable of managing staff and give directions to others and work under pressure in certain cases.
• Experience working on computers and electronic medical records.
• Knowledgeable of HIPAA and confidentiality policy and procedures.
• Requires someone familiar with and sensitive to Hispanic culture, family customs and child rearing practices.
• Bilingual in English and Spanish preferred, but not required.
• Familiarity with multicultural groups, previous work experience in a multicultural setting and willingness to enroll language and multicultural coursework to supplement training if necessary.
• LCSW preferred, but not required.

Psychiatric Nurse Practitioner in Jamestown and Dunkirk

Type: Full-Time

The Psychiatric Nurse Practitioner (APRN) functions as a member of a multi-disciplinary team and contributes to the team and applies to the treatment of client's the psychiatric and related skills acquired through the training and/or experience required for this position. S/he may provide services within one or more TCC’s program(s), and the relative concentration between and within programs may change with the needs of the Clinic.

Job Duties:
 
  • Conducts psychiatric evaluation and formulates accurate diagnoses in accordance with the Diagnostic Statistical Manual (DSM).  Manages prescribed medication, performs mental status examinations, develops and presents clear clinical impressions and recommendations that are specific and attainable.  Provides therapeutic interventions appropriate to specific problems.  Develops and documents clear clinical formulations.
  • Demonstrates knowledge of psychopathology and other behavioral health concerns and effective modalities of psychotherapeutic intervention. Triages clinical emergencies and implements program specific safety and consultation protocols. Utilizes evidenced based best practice models where appropriate and adheres to model and program expectations.
  • Demonstrates knowledge of internal and external levels of care, referral processes and resources. Makes clinically appropriate referrals for identified service needs in a timely manner.
  • Communicates in a positive, effective manner with client, family, and all internal and external providers. Attends any required meetings and supervision.
  • Demonstrates knowledge of program/department/agency goals and target outcomes, and adheres to practice standards and to data collection and reporting protocols.
  • Documents all client related information in compliance with agency policy.
  • Attends and is prepared for scheduled supervision. Seeks additional supervision or consultation as needed and follows through with supervisory directives.
  • Provides service in the office and/or community settings outside of the office (e.g., homes, schools, hospitals, institutions, other community locations) as defined by the program.
  • Communicates in a professional, positive, and effective manner with all clients, families, and collaborating professionals. 
  • Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
  • Assume other responsibilities as directed.
    Qualifications, Education, and Experience:
  • Graduate of an accredited School of Nursing
  • Master’s Degree in Psychiatric/Mental Health Nursing
  • Licensed to practice as a NYS Nurse Practitioner with Certification as a Psychiatric Nurse Practitioner
Experience in an ambulatory health center preferred.

Psychiatrist-Jamestown/Dunkirk

Type: Full-Time

Job Summary:
The contractual psychiatrist is responsible for supporting behavioral health care provided in a primary care setting by a team comprised of primary care and behavioral health providers.

Duties and Responsibilities:
Provide regularly scheduled (weekly) caseload consultations to behavioral health social workers and primary care providers.  These consultations can be conducted onsite or by telephone and will focus on patients who are new to treatment or who are not improving as expected. Provide occasional telephonic consultation to the integrated team (both behavioral and primary care staff) as needed, focusing on the patients in the social workers caseloads. Work with assigned social workers to track and oversee their patient panels and clinical outcomes, using an electronic or other type of system capable of tracking clinical processes and patient outcomes. Suggest treatment plan changes, including medication recommendations for patients that are not improving as expected. Discuss patients who need referral for additional specialty mental health care and advise on treatment plans until patients are engaged in such care. Provide direct evaluation of patients, focusing on clients with diagnostic or therapeutic challenges who are identified in discussion with the patient’s social worker or primary care provider.  To be provided onsite at primary care offices. Maintain professional cell phone and email accounts for contact during usual business hours. Respond to telephone calls from integrated team providers within one business day.  Respond to urgent telephone calls within one hour, if available. Check professional email account daily.  Respond to email questions/consultations within two business days, sooner if urgent.

Optional Activities:
Training: This may involve development and delivery of in-service training for primary care-based providers and staff regarding current understanding of best (evidence based) practices for the recognition and treatment of behavioral health conditions in primary care setting. QA/QI: Participate in quality assurance practices to ensure compliance standards are met, and patient outcomes are frequently re-evaluated.

Requirements:
  • Licensed psychiatrist in New York State.
  • Demonstrated ability to collaborate effectively in a team setting.
  • Willingness to make treatment recommendations to primary care team for patients that psychiatrist does not see directly.
  • Excellent communication skills.
  • Positive, flexible, and solution-focused attitude.
  • Ability to quickly integrate medical and psychiatric data and formulate effective and evidence-based clinical recommendations.

Desired:
  • Board-eligible (or approved) in psychiatry.
  • Experience with primary care psychiatry or consultation-liaison/contractual psychiatry.

 

Family Nurse Practitioner- Jamestown and Dunkirk, NY

SUMMARY:
Provide quality and cost effective primary care services to patient population, meeting their diverse health and social needs, under the supervision of a physician.

The Chautauqua Center (TCC) expects all employees to respond and participate to emergency situation per emergency policies and procedures.

DUTIES AND RESPONSIBILITIES:

Clinical
Perform complete examination of patients including adults, children and infants
Assess and manage acute and chronic conditions and participate in disease registry
Screen all patients for health maintenance needs, including immunizations
Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate
Assists in preparation and selection of patient education materials
Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist
Helps coordinate efficient flow of patients through the system of care
Helps monitor status of referrals
Obtain and review patient histories and develops patient care charts, ensuring completeness and accuracy
Helps facilitate creation and tracking of patient data, specimens and records
Practices safety, environmental, and/or infection control methods
Helps provide triage services and treatment services during disaster, per protocol
Prescribes appropriate pharmacologic and non-pharmacologic treatment modalities.
Monitors the effectiveness of interventions.
Collaborates with multidisciplinary team members by making appropriate referrals.
Maintains hospital privileges as designated by TCC
Shares a call schedule with other providers
Other duties as assigned by TCC

Administrative
Provide trainings on procedures, risk management and emergency care
Participate in Quality Assurance, peer review and maintain confidentiality
Participate in quality improvement, chart audits, and process improvement programs both system wide and cluster specific
Participate in cluster specific meetings and administrative task as assigned by Medical Director or CEO
Helps in recording of no-show visits and lab results/refills
Participates or collaborate with marketing and other health education staff on education and patient recruitment health fairs
Maintain current knowledge-base and appropriate licensure
Performs miscellaneous job-related duties as assigned
Other duties as assigned by TCC

QUALIFICATIONS:      

Graduate of an Accredited School of Nursing
Graduate of an Accredited Nurse Practitioner Program
Licensed to work in the state of New York
Board Certification
CPR certified
Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
Minimum 1 year experience in a primary care clinic
Legal authorization to work in the United States
Bilingual Spanish/English strongly preferred
Sensitivity in the provision of services to people of various ethnic, cultural, socioeconomic, education and lifestyle backgrounds
Computer literate in a Windows-based environment
A valid State Driver’s license with clean records and access to insured automobile

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
 

Loan Repayment Programs Available!

The Chautauqua Center is a NHSC-approved site.

The National Health Service Corps (NHSC) offers tax-free loan repayment assistance to support qualified health care providers who choose to take their skills where they’re most needed in the country.
See:
http://nhsc.hrsa.gov/