Clinical Supervisor

Purpose: The Clinical Supervisor is responsible for ensuring successful day-­to­‐day clinical operations and delivery of clinical services across the sites of TCC. The Supervisor will be primarily responsible for overseeing the operational efficiency and quality of clinic services at all clinic sites.

The Supervisor will lead efforts to improve quality outcomes and clinic operations in a way that contributes to an enhanced experience for staff and patients. S/he will oversee the functioning of key systems vital to clinic operations, including: efficient systems for scheduling; management of clinic flow; referral tracking and panel management. The Supervisor will play a central role in the clinic’s goal to achieve and maintain Patient Centered Medical Home (PCMH) recognition and optimizing electronic health records (EHR) and other Health Information Technology. S/he will lead and facilitate key process improvements in patient access measures, clinic flow, population based quality improvement, and patient experience.

Duties and Tasks:

Clinic Administration (40%)
 
  • Responsible for oversight of clinical operations across TCC sites. This includes direct oversight of day-­to­‐day management of medical records, providers, nurses and clinic coordinators, and security areas.
  • In collaboration with the Operations Manager, responsible for directing, planning, organizing, supervising and coordinating the services of Clinical Operations across all sites for Front Desk and Clinic Coordinator work areas, including:
    • Patient registration
    • Patient Check-­‐out
    • Population Management
    • Referral Tracking and Coordination
  • Monitors and ensures clinical and operational performance goals are maintained across TCC. Works with clinical management to optimize staffing, appointment schedules, workflows policies and procedures, as needed to meet goals.
  • Responsible for ensuring an excellent patient experience and that patient complaints and grievances are addressing and resolved in a timely and responsive manner.
  • Participate and provides leadership in Patient Centered Medical Home team and ensure effective implementation and maintenance of concepts, principles and processes across the Clinic.
  • Facilitate and support process improvement initiatives that enhance Team Based Care and PCMH activities, and improved clinic flow. Maintain efficient patient care work flow through a team approach
  • Develop, review and update policies, procedures, process improvement, training, and evaluation that help support efficient clinic workflows, productivity, quality improvement and customer service.
  • Ensure adherence to TCC policies, procedures, and standards regarding: quality improvement, customer service, patient access, productivity, confidentiality, management of electronic medical records, billing, clinic receipts and deposits, and facility.
  • Serve as Site Manager at assigned location(s), as needed. Monitor and ensure clinical and operational performance standards are maintained at the assigned sites(s). Lead site efforts to achieve established goals for productivity and quality goals, collaborating closely with the CMO. 


Administration (35%)
 
  • Create, analyze and present data and reports as relevant to clinical operations. 
  • Develop and monitor program goals and objectives, including clinical visits, outreach numbers, and referrals from outreach to clinical services.
  • Responsible for creating, updating and maintaining policies and procedures related to clinical operations.
  • Responsible for ensuring compliance with rules and regulations that impact clinic operations, including participation in audits and the development and implementation of Corrective Action Plans.
  • Track and approve operational expenses within budget guidelines.
  • Collaborate with the CEO and other management to develop program and organizational goals and budgets.
  • Provide oversight and leadership for clinical and operational projects.
  • Participate in the formulation of clinic objectives, policies and procedures, working closely with members of the Clinical Management team.
  • Evaluate processes and systems of clinic in accordance with clinic policies and procedures.
  • Collect, organize and summarize data for performance measurement, internal and external reporting and  decision-­‐making.
  • Represent TCC in outside committees and/or collaborations as necessary.

Supervision and Training (25%) 

  • Directly supervises nurses, medical assistants and other staff as assigned.
  • Co-­‐lead monthly QA meetings with the CMO. This includes leading the various plans including risk management, emergency preparedness, corporate compliance and others as assigned.
  • Completes subordinates performance evaluations in a timely manner.
  • Ensure communication of goals, objectives, policies, and procedures both up and down the chain of command through meetings, huddles and other forms of communication.
  • Develop, conduct and ensure compliance for all staff for required training related to clinical operations compliance.
  • Complete other tasks as assigned.
Position Qualifications
 
  • 3-5 years of management or supervisory experience in a healthcare or medical setting.
  • College degree or equivalent work experience.
  • Familiarity with quality and process improvement methodology, such as Lean.
  • Working knowledge of federal and state regulations that impact clinic operations, including HIPAA.
  • Bilingual English/Spanish preferred.
  • Ability to use MS Office programs, including MS Word, Excel and Outlook.
  • Ability to accurately and efficiently use Health Information Technology (HIT) Systems, including running reports.
  • Effective problem solving and ability to analyze and use data for decision making.
  • Ability to embrace, manage diversity and build and maintain successful teams.
  • Effectively interact with people and develop positive relationships while being tactful, respectful, and direct in communication.
  • Excellent verbal and written communication skills.
  • Ability to work flexible and extended hours and travel between sites as needed. 
Reports to: CMO
Location: Dunkirk/Jamestown

 

Nurse Case Manager/ Special Projects

Purpose: The Case Manager/Special Projects employee is responsible for monitoring and ensuring proactive agency compliance with program policies, procedures, contracts, and operations.  In addition, this position is the primary Case Manager working with patients who need additional assistance related to their health care. In this capacity this position will report to the Clinical Director.

Location: Dunkirk and Jamestown

Job Duties:
Serves as the Corporate Compliance Officer for TCC, reporting to the BOD as needed. Assist staff with understanding and following the agency Corporate Compliance Plan and all related policies. Update the Compliance Plan as needed. Investigate any reports of non-compliance related to Compliance Plan. Work with QA Consultant as needed. Evaluate new patients and create individualized patient care plans. Coordinate with the rest of the care team to carry out care plans. Update and revise patient health care plans as needed Educate patients and families about health care plans and options Actively participate as a key member in team meetings. Make clinical decisions for routine patient care. Accurately document and submit health records Provide emotional support for patients and family Review results from medical tests Implement provider orders and other nursing procedures Coordinate follow up care for patients after a transition of care Create an environment for open communication Perform special projects as requested by supervisor. All other duties as assigned.

Education/Skills/Qualifications:
  • Good verbal and written communication skills.
  • Good interpersonal and organizational skills.
  • Detail orientation and inductive reasoning skills
  • Working familiarity with computers, word processing, spreadsheet and database software.
  • RN degree required. 
  • NYS licensed Registered Nurse or Social Worker preferred
  • Three to five years experience in policy or operations analysis required.
  • Knowledge of medical office practices, procedures and equipment.
  • Knowledge of community resources
  • Ability to work independently in the absence of supervision
  • Self-motivated and flexible to daily clinic needs 

Full-Time Bilingual Medical Assistant, Jamestown, NY

Purpose: The Medical Assistant, under the supervision of an appropriate licensed professional, helps patients and their families by providing information, services and assistance. This is accomplished by performing administrative duties and handling basic clinical tasks.


Job Duties:
 
  • Verifies patient information by interviewing patient; recording medical history; confirming purpose of visit
  • Prepares patients for examination by performing preliminary physical tests; taking blood pressure, weight, and temperature; reporting patient history summary
  • Secures patient information and maintains patient confidence by completing and safeguarding medical records; completing diagnostic coding and procedure coding; keeping patient information confidential
  • Counsels patients by transmitting physician's orders and questions
  • Schedules appointments, as needed, with specialists by making arrangements; verifying times with patients; preparing charts, pre-admission and consent forms.
  • Maintains safe, secure, and healthy work environment by establishing and following standards and procedures; complying with legal regulations
  • Keeps supplies ready by inventorying stock; placing orders; verifying receipt
  • Keeps equipment operating by following operating instructions; troubleshooting breakdowns; maintaining supplies; performing preventive maintenance; calling for repairs
  • Updates job knowledge by participating in educational opportunities; reading professional publications
  • Serves and protects the practice by adhering to professional standards, policies and procedures, federal, state, and local requirements
  • Enhances practice reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • All other duties as assigned


Education/Skills/Qualifications:
 
  • High School Diploma, plus two years equivalent experience required
  • Bilingual preferred
  • Proficiency in Microsoft Office
  • Ability to complete data input into the health record
  • Supply management skills
  • Verbal communication skills
  • Strong organization skills
  • Must be a self-motivator
  • Ability to work both as a team  member and independently 

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

Full-Time Bilingual Licensed Practical Nurse, Jamestown, NY

Purpose: Under RN supervision functions as a member of the nursing team. Responsible and accountable for providing direct and indirect patient care and has assignments in adult medicine, pediatrics, women’s health/prenatal. Performs established outpatient nursing care services and procedures reflective of TCC mission and values.

Job Duties:
  • Prepares patients for examination:
a. Greets patients

b. Reviews symptoms, treatment, and past health/medical history

c. Takes B/P, weight, height, temperature, and other measurements such as peak, flow and/or vitals as appropriate to complete health assessment in clinical area

d. Performs vision, hearing screenings, EKG’s and spirometry if appropriate
 
  • Assists with provision of care that includes treatment, teaching and counseling
  • Assists with patient scheduling and encounter forms
  • Answers and triages telephone calls and callbacks as instructed by registered nurse, physician assistant, nurse practitioner and/or physician
  • Cleans and stocks examination rooms and maintains room cleaning schedule
  • Responsible for set-up, assisting and post-cleaning for special procedures
  • Maintains clinical records and logs for clinical area
  • Responsible for maintaining, inventory of medical, office, supplies for clinical area
  • Files charts, lab reports, patient forms and information in the medical records
  • Requests medical records from other health care provider.
  • Assists with chart flow/medical records in TCC and for other providers
  • Assists with the planning and implementation of programs for patients and families to increase awareness of relevant medical conditions, decrease risk-behaviors, and increase responsibility for self-care
  • Attends and participates in in-service education for staff, quality assurance program, and risk management programs
  • Relieves and substitutes for other staff as needed
  • Assists with recognizing the needs and concerns of people within their cultural framework, and maintains constructive relationships in dealing with them
  • Understands the TCC’s relationship with the community and maintains positive image and relationships
  • Identifies unsafe patient environment and intervenes responsibly.
  • Maintains open communication with the Medical Assistants, Dietitian, Social Worker, Registered Nurses, Medical Director, Nurse Practitioners, and other staff, reporting patient progress, abnormal diagnostic/assessment data, and notable health changes
  • Assists with coordinating care of patient, referring to appropriate community resources and TCC ancillary services when needed
  • Interprets TCC services and policies to patients and families
  • Assists patients and families in functioning at their optimum level
  • Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
  • Performs other duties as assigned
     
Education/Skills/Qualifications:
  • Graduate of an accredited program for practical nursing.
  • Current LPN license or must have taken state boards within 2 months after graduation. If has failed exam, must take the next exam on the first available date.
  • Current CPR certification
  • One year ambulatory or public health experience is preferred
  • Strong assessment skills required.
  • Excellent interpersonal and communication skills required.
  • Leadership and organizational skills essential.
  • Satisfactory completion of medication course.
  • Bilingual especially in Spanish is preferred.
  • Computer literate preferred.
  • Knowledge of medical office practices, procedures and equipment.
  • Knowledge of problem-oriented record keeping
  • Correct English usage, spelling and grammar.
  • Skilled nursing care and follow-up with thorough documentation
  • Knowledge of community resources
  • Ability to work independently in the absence of supervision
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

Temporary Dental Hygienist-Jamestown, NY

Purpose: Promotes dental health by completing dental prophylaxis; oral cancer screening and radiographic studies; charting conditions of decay and disease; performing procedures in compliance with the dental practice act.

Job Duties:
  • Prepares treatment room for patient by adhering to prescribed procedures and protocols.
  • Prepares patient for dental hygiene treatment by welcoming, soothing, seating, and draping patient.
  • Provides information to patients and employees by answering questions and requests.
  • Maintains instrumentation for dental hygiene treatment by sharpening, sterilizing, and selecting instruments.
  • Selects materials and equipment for dental hygiene visit by evaluating patient's oral health.
  • Completes dental prophylaxis by cleaning deposits and stains from teeth and from beneath gum margins.
  • Detects disease by completing oral cancer screening; feeling and visually examining gums; using probes to locate periodontal disease and to assess levels of recession; exposing and developing radiographic studies.
  • Arrests dental decay by applying fluorides and other cavity- preventing agents.
  • Helps dentist manage dental and medical emergencies by maintaining CPR certification, emergency drugs and oxygen supply, and directory of emergency numbers.
  • Educates patients by giving oral hygiene and plaque control instructions and postoperative instructions; providing reminders of time of next dental hygiene visit.
  • Documents dental hygiene services by recording vital signs and medical and dental histories; charting in patient records.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Ensures operation of dental equipment.
  • Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Conserves dental resources by using equipment and supplies as needed to accomplish job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.

Education/Skills/Qualifications:
  • Licensed to work in the state of New York as a Dental Hygienist
  • Graduate of an accredited college of Dental Hygiene
  • CPR certified
  • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Minimum 1 year experience in a dental care clinic
  • Excellent interpersonal and communication skills required
  • Leadership and organizational skills essential
  • Bilingual especially in Spanish is preferred
  • Computer literate preferred
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

Dental Assistant- Jamestown, NY

Part-time and Full-Time Positions Available

Purpose: Supports dental care delivery by preparing treatment room, patient, instruments, and materials; passing instruments and materials; performing procedures in compliance with the dental practice act.

Job Duties:
  • Prepares treatment room for patient by following prescribed procedures and protocols.
  • Prepares patient for dental treatment by welcoming, comforting, seating, and draping patient.
  • Provides information to patients and employees by answering questions and requests.
  • Provides instrumentation by sterilizing and delivering instruments to treatment area; positioning instruments for dentist's access; suctioning; passing instruments.
  • Provides materials by selecting, mixing, and placing materials on instruments and in the patient's mouth.
  • Provides diagnostic information by exposing and developing radiographic studies; pouring, trimming, and polishing study casts.
  • Maintains patient appearance and ability to masticate by fabricating temporary restorations; cleaning and polishing removable appliances.
  • Helps dentist manage dental and medical emergencies by maintaining cpr certification, emergency drug and oxygen supply, and emergency telephone directory.
  • Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Documents dental care services by charting in patient records.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Ensures operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques.
  • Maintains dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
  • Conserves dental resources by using equipment and supplies as needed to accomplish job results.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Interprets TCC services and policies to patients and families
  • Assists patients and families in functioning at their optimum level
  • Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
  • Performs other duties as assigned

Education/Skills/Qualifications:
  • High School Graduate, Associates Degree or higher in health field preferred
  • Infection control required
  • Ability to work as part of a team required
  • Current CPR certification
  • One year ambulatory or public health experience is preferred
  • Strong assessment skills preferred
  • Excellent interpersonal and communication skills required
  • Leadership and organizational skills essential
  • Bilingual especially in Spanish is preferred
  • Computer literate preferred
  • Knowledge of medical/dental office practices, procedures and equipment.
  • Knowledge of problem-oriented record keeping
  • Correct English usage, spelling and grammar
  • Knowledge of community resources
  • Ability to work independently in the absence of supervision
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

 

Part-Time Patient Specialist Position-Dunkirk, NY

 Description: Patient Registration Specialist at Pediatric Office

Purpose: The Specialist shall be the initial contact person when a patient or their family/caregiver present to the center.  The Specialist works effectively as a member of the office team and supports all ancillary departments such as lab, radiology, medical records, and all other areas to support the mission of the organization. This position expedites the check-in process, gives routine information to the public, greets the public, registers patients, maintains patient records, and assists with insurance information/application/updates/verifications. Specialist reports to the Office Manager/Assigned Team member ie. RN/Provider.

Job Duties:
  • Provide efficient and professional telephone services, transfer calls according to established protocols
  • Participates in daily “planned” discussions with other team members (provider, reception, fellow nurses) to be proactive in the patients care, anticipating their needs prior to a scheduled visit.  This meeting is also an opportunity to evaluate goals/discuss other items such as : no-show rates with action plans; acute care calls; additional goals; gaps in care measures; annual PE’s; preventive services
  • Educates the patient as to the date and time of this visit.
  • Performs clerical functions for provider within the sphere of responsibility.
  • Assure the readiness of the reception area for each working day, open the building at the designated time and have all front desk activities fully operational at the start of business hours
  • Secure the building at close of each working day, turn off or unplug any applicable appliances and machines according to agency protocol and lock all entrances
  • Respect and maintain privacy and dignity of agency patients, ensure patients/TCC guests confidentially at all times
  • Greet patients and agency visitors, direct all people to the appropriate location and services, be courteous, polite and helpful to the public, patient and staff
  • Schedules, registers and data enters pertinent patient information thoroughly and in accordance with policies and procedures
  • Performs financial intakes on self-pay/uninsured patients and calculates percent of poverty/eligibility for sliding fee scale
  • Determines insurance, Medicaid and Medicare eligibility; Verifies insurance on all scheduled patients daily
  • Maintains and builds on the general information and knowledge of available resources for patients within the community
  • Explains and assists individuals with new patient paperwork/packets and conduct a new patient orientation
  • Send Office Manager a weekly supply order
  • Maintain working relations and cooperatively with staff and public- Contact patients with referral or med information per clinical staff instruction
  • Recognize and maintain confidentiality of work materials as appropriate
  • Works independently in the absence of supervision;
  • Displays sensitivity to needs of patients, families and co-workers in a non-judgmental fashion.
  • Treats others with consideration, courtesy and respect.
  • Adheres to and implements daily the Chautauqua Centers OSHA Safety program including Blood Born Pathogen Standards, Hazard Communication Standard and TB Exposure Control Policy Plan.
  • Follow TCC’s policies and procedures
  • Participates in the maintenance of a clean and safe environment.
  • Remains calm and continues to work effectively in stressful situations.
  • Collect and post fees according to protocols, prepare and balance daily financial registers and submit all appropriate entities
  • Must plan one’s own work such that it is accomplished in the allocated time
  • Bilingual Staff: Translate for Clinical/Administrative Staff, front desk, and Center forms as needed
  • Identify outreach and financial opportunities within the community(ie, school, senior, employer)
  • On Occasion attends/conducts community/TCC events, forums, presentations;
  • Adheres to the Smoke Free Environment policy
  • Performs other duties as assigned 

Education/Skills/Qualifications:
  • High School diploma or equivalent
  • Must have computer knowledge, Microsoft Excel and Word
  • Graduation from an accredited school is preferred
  • Excellent interpersonal and communication skills
  • One year of work experience in an organization performing duties
  • Computer competency
  • Bilingual in Spanish helpful
  • Correct English usage, grammar, and spelling
  • Basic math skills
  • Operate office equipment.
  • Ability to learn office methods, rules and policies
  • Ability to interact effectively and in a supportive manner with persons of all backgrounds
  • Understand and carry out verbal and written instructions
  • Perform arithmetic calculations
  • Maintain confidentiality and comply with Health Insurance Portability and Accountability Act(HIPAA)
  • Ability to use sound judgment and independent thinking
  • Ability to establish and maintain positive and effective work relationships with co-workers, patients, providers, vendors, and community
  • Valid driver’s license
  • Understanding of Healthcare Market: ie Medicaid, Medicare and Marketplace

Understands and willing to support the Mission of The Chautauqua Center is “To deliver comprehensive high quality patient-centered health services in the Chautauqua region. Our patient-centered service principals are access, treatment, education, and prevention delivered by friendly and professional clinic and administrative teams”.

The above statements reflects the general duties considered necessary to describe the principal functions of the job as identified and shall not be considered as a detailed description of all the work required that may be inherent in the position

Now accepting applications for a Supplemental Nutrition Assistance Program (SNAP) Nutritionist!-North County Area

Purpose: The Supplemental Nutrition Assistance Program Nutrition Education and Obesity Prevention (SNAP) Nutritionist will primarily be responsible for delivery of established SNAP public education programming to improve healthy food and lifestyle choices among families and individuals encompassing all age groups throughout the Western SNAP Region and Erie County. This position will also assisting with marketing efforts for SNAP programming in collaboration with other nutritionists in the SNAP region.

This is a 1.0FTE grant-funded position. Funding for the Supplemental Nutrition Assistance Program (SNAP) program is through the United States Department of Agriculture (USDA) and administered by the Federal Food and Nutrition Services (FNS).

Job Duties:

Program Delivery - 75%
• Utilize existing program materials and educational framework to implement the recruitment and teaching of the targeted number of both adult and youth participants in the SNAP Program.
• Deliver high quality programming to individuals and groups utilizing existing SNAP program materials and resources.
• Under the direction and oversight of the Supervisor, occasionally apply established subject matter knowledge to create lesson plans as identified.
• Under the direction and oversight of the Supervisor, adapt already established curriculum and materials as needed to meet established program objectives.
• Implement already-established SNAP educational programing and program activities in support of other nutrition programming efforts as identified/needed to support the established plan of work.
• Assist in providing existing information to bring awareness to the public in the form of impact statements, articles for progress/annual reports, and news releases, etc.
• Provide SNAP educational programs via mass media.
• Work to foster acceptance of the SNAP Program, methods and policies while addressing community and individual needs and considering diverse audiences.
• Assist in multi-association team efforts through joint planning and implementation of multi-disciplinary programs and program activities to deliver the SNAP Program.
• Serve as a subject-matter resource in the area of Nutrition to staff and participants, community organizations and the general public.
• Serve as a team member and cooperate with the entire association and nutrition program staff to achieve association goals.
• This position may require the transport of program materials and resources in performing position responsibilities.
• Represent TCC before the public, participants, community leaders, government officials,  or in a professional manner as part of program delivery.
• Inform participants of other TCC programs, community agencies, and services.

Program Evaluation - 5%
• Implement program evaluation as designed.
• Interact with program participants, advisory committees, TCC faculty, county and community leaders to obtain evaluation data for programs.
• Assist in the process of analyzing collected program data for reporting and program improvement purposes using standard, established policy, procedure and methods.
• Assist with making recommendations for improvement/changes to strengthen and improve programmatic offerings.
• Communicate evaluation results and findings to constituents as appropriate.

Administrative Direction - 5%
• Provide input in planning the structure of delivering educational SNAP programming via various methods.
• Provide input to assist supervisor with planning program budget and needs.
• Assist in the planning and promotion of public events and programs including, but not limited to, assisting with mass media efforts related to upcoming events and programs.

Administrative Management - 5%
• Assist in identifying and recommending program needs (i.e. program supplies and materials)

Administrative Coordination/Operation - 5%
• Organize and coordinate SNAP program activities (i.e. food demonstrations, direct lessons to adults and youth, etc.) to support delivery of established program goals.
• Submit accurate program related expense receipts as required.
• Coordinate identified administrative aspects of the SNAP Program including, but not limited to: preparing correspondence, maintain files, maintaining participant records, etc. ensuring confidentiality of all information.
• Coordinate, compile and organize existing program resources and program materials.
• Effectively maintain existing professional relationships with other agencies, organizations and businesses that promote effective communication and facilitate continued programming efforts.
• Assist in utilizing effective marketing strategies in the promotion of SNAP programming efforts to include, but not limited to: print media, news media, social media, multi-media efforts and the environmental change initiative in collaboration with other nutritionists.
• Maintain records, complete reports, accurately collect and prepare paperwork as required for the program evaluation process.
• Maintain extreme confidentiality of information participant information and data collected.
• Submit program expense and mileage reports in a timely manner.

Professional Improvement and Other Duties as Assigned - 5%
• In cooperation with the Supervisor, jointly develop and pursue a professional development plan as a means to increase competencies relative to position accountabilities and to address changes in programming and association priorities.
• Participate in all required orientation, training, and/or in-service meetings and trainings as scheduled/required.
• Pursue personal growth through expanding personal knowledge of the total organization and through updating techniques and technical skills relating to the position.
• Carry out assignments and other duties as assigned by supervisor, including but not limited to local health fairs, community activities, etc. Collaborate in activities that are in general support of The Chautauqua Center including but not limited to attendance at staff meetings, timely reporting of expenses, working with other staff, general marketing of TCC programs and other duties as assigned.


Health and Safety - Applied to all duties and functions
• Support the association to maintain a safe working environment.
• Be familiar and strive to follow any applicable federal, state, local regulations, association health and safety policy/procedure/requirement and standard.
• Act proactively to prevent accidents/injuries and communicate hazards to supervisors when identified.

EEO/EPO and Policy (applies to all duties and functions):
• Appreciate and embrace diversity in all interactions with clientele, staff, volunteers and the public.
• Assist the TCC system in reaching out to diverse audiences.
• Represent TCC to the public, community leaders, colleagues, volunteers, government officials and the general public in a professional manner.
• Aware of, and adheres to, established TCC policies and procedures for Success.
• Contribute to the overall success of the organization by performing all assigned duties in a professional, timely, and accurate manner.
• At all times act in a professional Customer Service manner including but not limited to business-like demeanor, tactful communications, cooperative, helpful, positive and receptive manner.

Education/Skills/Qualifications:

REQUIRED QUALIFICATIONS:
• Bachelor’s degree in Nutrition, Health Education and/or Public Health. Associate’s Degree plus 2 years transferrable program/functional experience may substitute.
• Experience relevant to the role of the position.
• Ability to clearly communicate (speak, read and write proficiently) in English.
• Ability to meet travel requirements associated with this position.
• Ability to meet acceptable background check standards.
• Ability to work flexible hours which may include evenings and/or weekends, as appropriate.
• Ability to transport/move supplies and equipment, climb stairs with or without reasonable accommodation.
• Experience with windows-based software including use of the internet and Microsoft Office Suite including Outlook, Word, and Excel.
• Ability to communicate effectively, clearly, and tactfully through verbal, written and electronic methods.
• Ability and willingness to work with a high degree of integrity, accuracy, organization, sound professional judgment, and the ability to handle confidential, sensitive information.
• Ability to organize, manage, and prioritize multiple tasks, deadlines, requirements, and priorities to complete work in a timely manner and within established deadlines.

PREFERRED QUALIFICATIONS:
• Registered Dietician.
• Ability to clearly communicate (speak, read and write proficiently) in Spanish.
• Familiarity with the community in which the work will take place and ability to utilize program resources within the community.
• Familiarity with purchasing and preparing foods, utilizing business expense accounts and pragmatic use of resources.
• Familiarity with reviewing and following recipes and assure compliance to federal and state guidelines.
• Ability to present effective and relevant educational lessons to target audiences (one-on-one and group) and work with diverse audiences of all ages maintaining cultural sensitivity.
• Ability to plan and organize personal work responsibilities according to priorities developed with the immediate supervisor.
• Ability to work independently and as part of a team with internal and external partners at multiple levels within organizations and across communities.
• Ability to effectively participate in professional team efforts.
• Ability to identify and utilize program resources from the organization and the community.
• Proficiency in the use of modern electronic technology (e.g., video, audio, computers, texting, social media, etc.)

WILLING TO TRAIN THE RIGHT PERSON!

WILLING TO TRAIN THE RIGHT PERSON!

Bi-lingual MA's Needed in Dunkirk!
Room patients and translate for the Medical Providers.  Fill in at reception desk as needed.  Full-time position Monday-Friday.

Full-Time General Dentists- Dunkirk and Jamestown, NY

Purpose: Diagnose and treat problems with a patient’s teeth, gums, and related parts of the mouth. Provide advice and instruction on taking care of teeth and gums and on diet choices that affect oral health.
Job Duties:
  • Remove decay from teeth and fill cavities
  • Repair cracked or fractured teeth and remove teeth
  • Straight teeth to correct bite issues
  • Place sealants or whitening agents on teeth
  • Administer anesthetics to keep patients from feeling pain during procedures
  • Write prescriptions for antibiotics or other medications
  • Examine X-rays of teeth, gums, the jaw and nearby areas for problems
  • Make models and measurements for dental appliances, such as dentures, to fit patients
  • Teach patients about diet, flossing, use of fluoride, and other aspects of dental care
  • Utilize dental equipment efficiently and effectively
  • Educates patients by giving oral hygiene, plaque control, and postoperative instructions.
  • Documents dental care services by charting in patient records.
  • Maintains patient confidence and protects operations by keeping information confidential.
  • Maintains safe and clean working environment by complying with procedures, rules, and regulations.
  • Protects patients and employees by adhering to infection-control policies and protocols.
  • Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
  • Contributes to team effort by accomplishing related results as needed.
  • Deals with public and staff, both in person and over the telephone, in tactful and professional manner.
  • Performs other duties as assigned

Education/Skills/Qualifications:
  • Licensed to work in the state of New York as a Dentist
  • Graduate of an accredited college of Dental Medicine
  • CPR certified
  • Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
  • Minimum 1 year experience in a primary care clinic
  • Legal authorization to work in the United States
  • A valid State Driver’s license with clean records and access to insured automobile
  • Excellent interpersonal and communication skills required
  • Leadership and organizational skills essential
  • Bilingual especially in Spanish is preferred
  • Computer literate preferred
  • Self-motivated and flexible to daily patient schedule and/or clinic needs

Reports to: CMO and CEO
Hours: 18 hours/week



The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.

 

Family Practice Physician- Either Jamestown, NY or Dunkirk, NY

POSITION:  Physician (Family Practice)

SUMMARY:
Provide quality and cost effective primary care services to patient population, meeting their diverse health and social needs.

The Chautauqua Center (TCC) expects all employees to respond and participate to emergency situation per emergency policies and procedures.

DUTIES AND RESPONSIBILITIES:

Clinical
Per specialty, perform complete examination of patients including adults, children and infants
Assess and manage acute and chronic conditions and participate in disease registry
Screen all patients for health maintenance needs, including immunizations
Educates patients and family members in health promotion, disease prevention and birth control methods as appropriate
Assists in preparation and selection of patient education materials
Initiates diagnostic studies referring abnormal results of concern to Medical Director of specialist
Helps coordinate efficient flow of patients through the system of care
Helps monitor status of referrals
Obtain and review patient histories and develops patient care charts, ensuring completeness and accuracy
Helps facilitate creation and tracking of patient data, specimens and records
Practices safety, environmental, and/or infection control methods
Helps provide triage services and treatment services during disaster, per protocol
Maintains hospital privileges as designated by TCC
Shares a call schedule with other providers
Other duties as assigned by TCC
Management
Provide a proportionate share of daily supervision and be able to act as mentor to PA/NP and co-sign their charts
Provide consultative support, including differential diagnosis to NP, PA, mid-level Providers, triage nurse and other Physicians
Participate in proctoring of new hire and newly graduated Providers
Other duties as assigned by TCC
Administrative
Provide trainings on procedures, risk management and emergency care
Participate in Quality Assurance, peer review and maintain confidentiality
Participate in quality improvement, chart audits, and process improvement programs both system wide and cluster specific
Participate in cluster specific meetings and administrative task as assigned by Medical Director or cluster lead Clinicians
Helps in recording of no-show visits and lab results/refills
Participates or collaborate with marketing and other health education staff on education and patient recruitment health fairs
Maintain current knowledge-base and appropriate licensure
Performs miscellaneous job-related duties as assigned
Other duties as assigned by TCC

QUALIFICATIONS:      

Licensed to work in the state of New York as a Medical Doctor
Board Certification
CPR certified
Knowledge of current principles, methods and procedures for the delivery of medical evaluation, diagnosis and treatment in area of expertise
Minimum 1 year experience in a primary care clinic
Legal authorization to work in the United States
A valid State Driver’s license with clean records and access to insured automobile

The Chautauqua Center is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.
 

Accepting Applications for Social Workers and CASAC Certified Social Workers at our Dunkirk Location!

Will provide evidenced based counseling in a mental health program to patients with varied mental health concerns.  Complete assessments, provide brief interventions, consultations, crisis intervention, and documentation of services.  Must have a master’s degree in a mental health discipline, as well as the corresponding license from NYS to practice and have at minimum 2 years’ experience in a mental health program.  Be willing to work as a team member.  Bilingual preferred, but not required.

Psychiatric Nurse Practitioner in Jamestown and Dunkirk

Psychiatric Nurse Practitioner

The Psychiatric Nurse Practitioner (APRN) functions as a member of a multi-disciplinary team and contributes to the team and applies to the treatment of client's the psychiatric and related skills acquired through the training and/or experience required for this position. S/he may provide services within one or more TCC’s program(s), and the relative concentration between and within programs may change with the needs of the Clinic.

Job Duties:
 
  • Conducts psychiatric evaluation and formulates accurate diagnoses in accordance with the Diagnostic Statistical Manual (DSM).  Manages prescribed medication, performs mental status examinations, develops and presents clear clinical impressions and recommendations that are specific and attainable.  Provides therapeutic interventions appropriate to specific problems.  Develops and documents clear clinical formulations.
  • Demonstrates knowledge of psychopathology and other behavioral health concerns and effective modalities of psychotherapeutic intervention. Triages clinical emergencies and implements program specific safety and consultation protocols. Utilizes evidenced based best practice models where appropriate and adheres to model and program expectations.
  • Demonstrates knowledge of internal and external levels of care, referral processes and resources. Makes clinically appropriate referrals for identified service needs in a timely manner.
  • Communicates in a positive, effective manner with client, family, and all internal and external providers. Attends any required meetings and supervision.
  • Demonstrates knowledge of program/department/agency goals and target outcomes, and adheres to practice standards and to data collection and reporting protocols.
  • Documents all client related information in compliance with agency policy.
  • Attends and is prepared for scheduled supervision. Seeks additional supervision or consultation as needed and follows through with supervisory directives.
  • Provides service in the office and/or community settings outside of the office (e.g., homes, schools, hospitals, institutions, other community locations) as defined by the program.
  • Communicates in a professional, positive, and effective manner with all clients, families, and collaborating professionals. 
  • Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.
  • Assume other responsibilities as directed.
    Qualifications, Education, and Experience:
  • Graduate of an accredited School of Nursing
  • Master’s Degree in Psychiatric/Mental Health Nursing
  • Licensed to practice as a NYS Nurse Practitioner with Certification as a Psychiatric Nurse Practitioner
Experience in an ambulatory health center preferred.

Internships-Behavioral Health

If you are interested in a social work internship, please fill out an online application.  Please be sure to note the semester or timeframe you need placement.  Thank you!

Loan Repayment Programs Available!

The Chautauqua Center is a NHSC-approved site.

The National Health Service Corps (NHSC) offers tax-free loan repayment assistance to support qualified health care providers who choose to take their skills where they’re most needed in the country.
See:
http://nhsc.hrsa.gov/

To Be Considered for Employment